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Some players using high-performance graphics cards experiencing hardware failure when playing New World

Amazon Games has issued a new statement on New World and recent concerns with graphics cards, announcing a patch to cap the framerate on the MMO's menu screen.

In the statement, Amazon said it had received a "few" reports of players using high-performance graphics cards experiencing hardware failure when playing New World.

New World is an MMORPG being developed and published by Amazon. Unlike Amazon’s other attempts at making video games, this one seems to be popular and successful. (It might even survive longer than a year!) Currently, Amazon is running a closed beta of the game. Earlier this week, some unfortunate folks that jumped in to try the game out before its August 31 launch walked away with completely dead EVGA RTX 3090 GPUs. Luckily, well for everyone else, it seems that only EVGA cards were being destroyed by the New World beta.

Turns out, a runaway frame rate might not have been the issue at all. A new report from Igor’sLAB seems to have narrowed down the problem to EVGA’s fan controller, which just runs buck-wild during New World game sessions.

 Igor'sLAB ran New World on an EVGA RTX 3090 with several hardware monitoring programs going to see what might pop out. As you can see from the screenshot, the GPU fan went from a cool and quiet 1600 RPM to north of 200,000 RPM, which must have caused quite the racket.

The good news is that EVGA will be replacing those GPUs for free. In a statement made to PCGamer, EVGA confirmed that the failed 3090 GPUs that were bricked by the game will be replaced, so gamers who are affected can reach out to the company to get their replacement unit.

The rep offered two solutions in their post, suggesting RTX 3090 users disable overrides in their card's driver settings and cap their FPS to 60 in the visuals settings before restarting the New World game client. "This will help prevent issues with the GPU's utilisation," explained the rep.

Shortly after the beta started bricking cards that can cost upwards of $2,000 (or more if bought on the secondary market) Amazon patched the game to fix the issue. I probably don’t have to tell you, but these high-end GPUs can be nearly impossible to find these days, leading to wild crowds and huge prices on sites like eBay.

In the meantime, Amazon has released a patch for the game that reduces the GPU load in the menu screens. Prior to this, the menu interface was not FPS capped which resulted in it going as high as 9,000 FPS, frying some GPUs in the process.

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